| Position: | Communications Operator (911 Operator/Dispatcher) |
| Division: | Communications |
| Salary: | Communications Operator $43,005 – $60,664 Communications Dispatcher: $47,783 – $77,347 |
| Deadline: | Until Filled |
Communications Operator (911 Operator/Dispatcher)
Job Description
A Communications Operator (911 Operator/Dispatcher) is a Public Safety Telecommunicator that is responsible for answering, processing, prioritizing, and dispatching incoming emergency and non-emergency calls for service using a computer-aided dispatching system. A Communications Operator is an essential part of the First Responders team that receives calls from the public concerning law enforcement, fire, or medical emergencies. The Communications Operator evaluates the situation and decides which services to utilize by relaying instructions, asking questions, and obtaining pertinent information. The Communications Operator will then notify the appropriate field personnel (Deputies, Firefighters, EMT’s) of where to respond via radio while providing pertinent information about the call for service while entering data into the computer-aided dispatch system. This position requires dedicated personnel that have the ability to handle and manage emergency situations, work within a fast-paced environment, and have the ability to multitask. This position is highly rewarding by providing help to our citizens and visitors when they need help the most.
- $3,000.00 sign-on bonus for the position of Communications 911 Operator
- Experience pay:
- 2 – 5 = 44,511
- 6- 10 = 46,068
- 11 – 15 = 47,681
- 16 – 20 = 49,350
- 21 + = 51,077
- $3,000.00 sign-on bonus for the position of Communications 911 Dispatcher
- Experience pay:
- 2 – 5 = 49,456
- 6- 10 = 51,187
- 11 – 15 = 52,978
- 16 – 20 = 54,833
- 21 + = 56,752
Requirements:
- Must have a High School Diploma or G.E.D.
- Must be able to work shift work, rotating shifts, night shifts, weekends, and holidays.
- Must be able to work 12-hour shifts; Day Shift 6:00 a.m. to 6:00 p.m. and Night Shift 6:00 p.m. to 6:00 a.m. with a four-month rotation.
- Must be able to type 30 WPM, 90% accuracy.
- Must pass the Ergometrics ECOMM National Exam.
- Successfully pass a truth verification exam, drug screen and audiometry exam.
- Must be able to multi-task and work within a high-stress environment.
- No tattoos on the head, face, neck, hands, or other areas that cannot be concealed. Tattoos must not be excessive or offensive in nature.
- Must be willing to give a two-year commitment to the Communications division.
Benefits
Insurance
Health, dental, life, and long-term disability insurance for the member paid by the Sheriff’s Office to and subsidy given to help with family coverage.
Free Health Clinic
For all members and members of his/her family on the agency’s insurance plan (Ages 8 and older).
Free Prescriptions
Dispensed at the Health Clinic
Paid Time Off (PTO)
Members gain 16 hours of PTO each month.
Longevity Benefit
The Longevity Benefit awarded to members who have completed five (5) or more years of continuous service with the agency. Beginning with the 5th completed year of service, eight (8) additional hours are added to the member’s PTO balance for each year of service.
Example: A ten-year member receives 96 hours of PTO each year. An additional 48 hours of longevity pay is awarded and deposited into his/her PTO on the merit date.
Education Reimbursement
Members who attend an accredited college or university can receive compensation for completed classes. Members pursuing an undergraduate degree can receive $2,000 per fiscal year; the graduate degree can receive $3,000 per fiscal year.
OSCEOLA COUNTY SUPPORTS THE AMERICANS WITH DISABILITIES ACT OF 1990. APPLICANTS WITH A DISABILITY MAY REQUEST REASONABLE ACCOMMODATIONS THROUGHOUT THE JOB APPLICATION PROCESS BY CALLING 407-344-5240. REQUESTS FOR REASONABLE ACCOMMODATION TO THE JOB APPLICATION PROCESS MUST BE MADE FIVE(5) DAYS IN ADVANCE.
EQUAL OPPORTUNITY EMPLOYER
We encourage veterans, service members and their spouses and family members to apply for employment with this agency; applicants will receive preference and priority in hiring decisions.