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IT Support Administrator

Position: IT Support Administrator
Division: IT
Salary: Starting at $51,039.37
Deadline: Until Filled

Job Description

The IT Support Administrator will provide all agency users with technical support and customer assistance. The employee shall communicate openly, professionally, and courteously with all agency management and personnel.

Requirements:

    • Must have a Bachelor’s Degree in a computing or technology related field
    • OR must have an Associate’s Degree in a computing or technology related field.
      • AND two (2) years of total experience in a technology support role.
      • OR Two (2) verified support-based certifications associated with job duties.
    • Must have a valid Florida driver’s license.
    • Must be able to work irregular hours, including nights, weekends, holidays, and work extended periods as needed.
    • Must be able to provide 24/7 on-call support on a rotating basis.
    • Must work independently while effectively coordinating work activities and assigned tasks.

Knowledge, Skills & Abilities:

  • Must be knowledgeable in Microsoft Operating Systems and Microsoft Office applications.
  • Must possess initiative and be able to prioritize duties to meet deadlines.
  • Must possess excellent verbal and written communication skills.
  • Advanced knowledge and experience in problem-solving methods and techniques.
  • Ability to think analytically, creatively, and independently.
  • Ability to perform complex root-cause analysis. Fundamental understanding of the following areas:
    • Active Directory
    • Windows (Client) Administration
    • Software and Hardware Administration
    • Anti-Virus, Anti-Malware, and Encryption Administration
    • Printer and Copier Administration
    • iPhone and Air Watch MDM Administration
    • Basic Network and Backup Concepts
    • Inventory Management
  • Diagnoses, troubleshoots, and repairs hardware and software issues.
  • Assists in evaluations of hardware and software solutions.
  • Assists in testing hardware and software solutions.
  • Develops and conducts new hire training classes and user training courses.
  • Installs, maintains and troubleshoots desktop and laptop computers, network access, cellular phones, other hardware, software applications, and peripheral equipment.
  • Responds to user questions, calls, and e-mails and provide technical assistance, problem resolution, and customer service.
  • Maintains documentation and updates tickets to ensure a consistent experience across the Information Technology organization within the agency.
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Benefits

Insurance

Health, dental, life, and long-term disability insurance for the member paid by the Sheriff’s Office to and subsidy given to help with family coverage.

Free Health Clinic

For all members and members of his/her family on the agency’s insurance plan (Ages 8 and older).

Free Prescriptions

Dispensed at the Health Clinic

Paid Time Off (PTO)

Members gain 16 hours of PTO each month.

Longevity Benefit

The Longevity Benefit awarded to members who have completed five (5) or more years of continuous service with the agency. Beginning with the 5th completed year of service, eight (8) additional hours are added to the member’s PTO balance for each year of service.

Example: A ten-year member receives 96 hours of PTO each year. An additional 48 hours of longevity pay is awarded and deposited into his/her PTO on the merit date.

Education Reimbursement

Members who attend an accredited college or university can receive compensation for completed classes. Members pursuing an undergraduate degree can receive $2,000 per fiscal year; the graduate degree can receive $3,000 per fiscal year.

OSCEOLA COUNTY SUPPORTS THE AMERICANS WITH DISABILITIES ACT OF 1990. APPLICANTS WITH A DISABILITY MAY REQUEST REASONABLE ACCOMMODATIONS THROUGHOUT THE JOB APPLICATION PROCESS BY CALLING 407-344-5240. REQUESTS FOR REASONABLE ACCOMMODATION TO THE JOB APPLICATION PROCESS MUST BE MADE FIVE(5) DAYS IN ADVANCE.

EQUAL OPPORTUNITY EMPLOYER

We encourage veterans, service members and their spouses and family members to apply for employment with this agency; applicants will receive preference and priority in hiring decisions.