Communications Operator (911 Operator/Dispatcher)

JOB DESCRIPTION: A Communications Operator (911 Operator/Dispatcher) is a Public Safety Telecommunicator that is responsible for answering, processing, prioritizing, and dispatching incoming emergency and non-emergency calls for service using a computer aided dispatching system. A Communications Operator is an essential part of the First Responders team that receives calls from the public concerning law enforcement, fire, or medical emergencies. The Communications Operator evaluates the situation and decides which services to utilize by relaying instructions, asking questions, and obtaining pertinent information. The Communications Operator will then notify the appropriate field personnel (Deputies, Firefighters, EMT’s) of where to respond via a radio while providing pertinent information about the call for service while entering data into the computer aided dispatch system. This position requires dedicated personnel that have the ability to handle and manage emergency situations, work within a fast paced environment, and have the ability to multitask. This position is highly rewarding by providing help to our citizens and visitors when they need help the most.

REQUIREMENTS:

  • Must be a U.S. Citizen.
  • Must have a High School Diploma or G.E.D.
  • Must be able to work shift work, rotating shifts, night shifts, weekends, and holidays.
  • Must be able to work 12 hour shifts;  Day Shift 6:00 a.m. to 6:00 p.m. and Night Shift 6:00 p.m. to 6:00 a.m. with a four month rotation.
  • Must be able to type 40 WPM.
  • Must pass the entry level Criticall test with a score of 85%.
  • Must be able to multi-task and work within a high stress environment.
  • No tattoos on the head, face, neck, hands, or other areas that cannot be concealed. Tattoos must not be excessive or offensive in nature.
  • Must be willing to give a two year commitment to the Communications division.

HUMAN RESOURCES
THE OSCEOLA COUNTY SHERIFF’S OFFICE
2601 E. IRLO BRONSON MEMORIAL HWY
KISSIMMEE, FL 34744
407-344-5240

We encourage veterans, service members and their spouses and family members to apply for employment with this agency; applicants will receive preference and priority in hiring decisions.

OSCEOLA COUNTY SUPPORTS THE AMERICANS WITH DISABILITIES ACT OF 1990. APPLICANTS WITH A DISABILITY MAY REQUEST REASONABLE ACCOMMODATIONS THROUGHOUT THE JOB APPLICATION PROCESS BY CALLING 407-348-1130.

EQUAL OPPORTUNITY EMPLOYER