Potential Indicators of Terrorist / Criminal Activity Related to Airport Service Providers

What Should I Consider Suspicious?

Behavior Indicators

  • Significantly altered appearance (shaving beard, hair color, style of dress)
  • Burns on hands or body, chemical bleaching of skin or hair
  • Nervous or secretive behavior, sweating, avoids eye contact with Police/Security
  • Appears to be monitoring access points, use of cell-phone cameras
  • Body language consistent with “photo panning” of an area with a hidden camera
  • Avoidance of security cameras, security camera sabotage
  • Seeks opportunities to work alone and/or unsupervised shifts
  • Presence of unauthorized visitors
  • Threatening comments and threats of violence against the US or individuals
  • Access badge sharing and “piggy backing” at security gates and doors
  • Criminal activity and arrests

Job Specific Indicators
On-Aircraft Providers
(Examples: Baggage, Cleaners, Cargo, Catering, Security, Mechanics)
On-Ramp Providers
(Examples: Ground Crew, Mechanics, Waste Removers, Deicing, Fueling)

  • Access abuse or found outside of duty areas especially within aircraft
  • Overly willing to run sensitive routes and pick-ups
  • Employee arriving or leaving with unusual items or luggage
  • Cargo theft and other criminal activity
  • In-Terminal Providers
    (Examples: Food Service, Vendors, Cleaners, Security, Maintenance)

    • Seeks additional access or encountered outside of duty areas
    • Theft of official vehicles, uniforms, identification, and access cards
    • Unusual inquiries about sterile side security procedures

    Outside-Terminal Providers
    (Examples: Taxi, Limo, Shuttle, Rental Car, FBOs, Ground Cargo)

    • Overly willing to run sensitive routes and pick-ups
    • Seeks additional access or encountered outside of duty areas
    • Parking for extended time or in restricted area to observe security responses
    • Surveillance of persons or vehicles passing thru secured areas, unusual deliveries

    Note: Just because someone’s speech, actions, beliefs, appearance, or customs are different does not mean that he or she is suspicious.

    What Should I Do?

    Be Part of the Solution

    • Require valid ID from all employees, customers and visitors.
    • Maintain employment and dismissal records. Report all dismissals and separations to credential office promptly.
    • Talk to customers, ask questions, and listen to and observe their responses.
    • Watch for people and actions that are out of place.
    • Make note of suspicious statements, people, and/or vehicles.
    • If something seems wrong, notify law enforcement authorities.
    • Do not jeopardize your safety or the safety of others.

    Learn What to Look For
    You can make a difference in the fight against terrorism.

    The partnership between the community and law enforcement is essential to the success of anti-terrorism efforts. Some of the activities, taken individually, could be innocent and must be examined by law enforcement professionals in a larger context to determine whether there is a basis to investigate. The activities outlined on this handout are by no means all-inclusive but have been compiled from a review of terrorist events over several years.


    Osceola County Sheriff’s Office
    407-348-2222